Support WMF CoffeeConnect

Discover essential tips and solutions for WMF CoffeeConnect in our FAQ section. Get the answers you need to optimize your coffee experience.

Access and account

Registration

To register for WMF CoffeeConnect, first go to the CoffeeConnect-Portal and click the “Sign in for free” link on the homepage. On the page which then appears, enter your e-mail address, select the preferred language and click “Next”. You will then receive an e-mail to confirm your e-mail address. Please click the confirmation button in this mail. This will take you to a page where you can enter the necessary data and click “Sign in” to complete your registration.

Login

All you need to log in is the e-mail address with which you signed in for WMF CoffeeConnect and your selected password.

Suitable devices and browsers

WMF CoffeeConnect is optimised for smartphones, tablets, notebooks, desktop PCs and large screens.

The portal operates with the following browser versions and each higher version:

Google Chrome 60
Mozilla Firefox 55
Microsoft Edge 14
Safari 9.1
UC
Yandex

This guarantees comprehensive and problem-free use.

Forgot password

On the login page, you will find a “Forgotten password” link. Please click this link and follow the instructions to reset your password.

Delete account

The deletion of your account cannot be reversed. You will lose all your access rights and all your data. If you are sure that you want to delete your account, please follow the instructions within your account under "View/Edit account" and confirm with “Delete account”.

Integration and
access to machines

Organise and manage machines efficiently.

Arrange your machines in a clearly structured, organisation-wide hierarchy to maintain an overview. View detailed information such as locations, addresses, or software data of the machines. As an administrator, you can also edit names and locations directly to keep the data up-to-date and accurate.

Manage roles and permissions with the Digital Administrator.

As a "Digital Admin," you have full control over machine management. You can add machines to your account and assign specific access rights to other users. This ensures transparent and secure collaboration.

PORTAL

Applications

Available applications

The following applications are available to you in the portal: Analytics, Fleet Status, Remote Management, Machine Administration and User Management. Most functions are only visible if users are assigned to an organisation. The corresponding roles are required.

Reports and analytics

With the “Analytics” application, you can access various types of reports that help you better understand and optimise your coffee business. Standard reports are available to all users with the appropriate permissions. The reports are based on the machines assigned to each user. To send a customised request via the “Analytics report” menu, click on “Request individual report” and complete the contact form.
The data in the reports is updated once daily. You can check the timestamp of the last update in the “Management Overview” report under “Last data update.”

Fleet status

The Fleet Status provides an overview of the current status of your coffee machines:

Error and Action Overview: Instantly identify which machines have errors or require operator action (e.g., topping up beans).
Pending Activities: Receive notifications about activities that still need to be performed on the machines (e.g., cleaning).
Event Reporting: Events displayed on the machines are reported within a maximum of 5 minutes.
Comprehensive Event Tracking: View all events transmitted by your machines, including errors, tasks, and informational messages.
Dashboard Insights: The dashboard provides an overview of sales, machine status, consumption, and peak usage times.
Data Export: Export event data as a .csv file via the Analysis area. To do this, navigate to Analysis → Data Export → “Request new data export.” Note that all events are included in the export, not just currently active events.

Integration solutions

WMF CoffeeConnect offers integration solutions through APIs (Application Programming Interfaces), enabling seamless connections between our coffee machines and other systems or devices. This allows for easy integration into existing digital ecosystems. Please contact us for further information.

Available remote functions

The following functions are currently available in Remote Management:

Display Management:

Upload individual images to the coffee machine display or delete them.
Transmit a complete media package containing multiple images for different campaigns (e.g., background images, screen savers, images at the beverage dispensing point).

Price Management:

Adjust the prices of coffee beverages offered at the machine.
Enter discounts, with prices saved in the smallest currency unit (e.g., cents).

Control beverage dispensing:

Block or enable beverage dispensing at the coffee machine.

Remote Restart:

Restart a switched-on coffee machine remotely.

Menu Updates and Backups:

Upload new menus and manage backups.

Remotely loading media on display

Images for Display Management must meet the following requirements:

File Format: PNG, JPG, or GIF.
File Size: Maximum 500 KB.
Resolution: Dependent on the device’s screen resolution:
- 800 px (width) x 600 px (height)
- 462 px (width) x 800 px (height)

When uploading an image, this information will also be displayed. If the resolution is shown as 0x0 pixels, your computer does not support image uploads.